Return & Refund

At SafeInsert, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund process. Please read the following guidelines carefully:

Returns:

• You can initiate a return within 30 days from the date of delivery.
• Products must be unused and in their original packaging.
• For hygienic reasons, we cannot accept returns for intimate items if they have been opened or used.

Refunds:

• Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If your return is approved, a credit will be applied to your original method of payment. It may take several business days for the refund to be processed by your payment provider.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@safeinsert.com and send your item to the address provided in the email.

Shipping:

• To return your product, you should receive return shipping instructions from us via email.
• You will be responsible for paying for your shipping costs for returning your item.

Return Address：

3rd Floor, Building 2, No. 511 Xiaowan Road, Fengxian District, Shanghai

Contact Us:

If you have any questions or concerns about our Return & Refund Policy, please contact us at support@safeinsert.com.

This policy was last updated on [Date]. We reserve the right to revise it, so please review it periodically. Your continued use of safeinsert constitutes your acceptance of these changes. We value your satisfaction, and we're here to assist you throughout the return process.